Philosophy

Philosophy

We will work with you to determine the precise level of support and services required prior to initiating a contract to support your Computer Aided Dispatch (CAD), Records Management System (RMS) and/or Body Worn Camera (BWC) System project. This will ensure we are fully prepared to assist in guiding you through the complexities of this significant investment in your agency’s future.

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CHANGE MANAGEMENT

A new system alone won’t change anything.

A CAD/RMS “system” is less than half the solution; effective change management is necessary for a truly successful project. We possess the practical experience necessary to ensure that the “soft” components of your project are strategically addressed to bridge the gap between operations and technology.

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RFP DEVELOPMENT

Seek first to understand.

The development of your CAD/RMS and BWC RFP should be based upon an assessment of your agency’s technical and business needs, taking into account your strategic technology and operations management plans.

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CONTRACT REVIEW AND NEGOTIATIONS

If it isn’t in writing, it doesn’t exist.

A complete understanding of your RFP and the vendor’s proposal is necessary to minimize “project management by change order.” A single discrepancy or oversight can have a significant effect on the project’s scope, schedule, or cost.

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COMMUNICATION PLANNING

Is everyone on the same sheet of music?

Successful public safety projects require input and buy-in from all levels of the organization, especially end-users. We are experienced at collaboratively developing effective communication plans and tools that educate agency personnel on the project goals, objectives, and progress so they can understand “what’s in it for them” and how the project will support the important work they do.

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STANDARD OPERATING PROCEDURES

Say what you do and do what you say.

No topic is too small to be the subject of an SOP. Carefully designed policies and procedures combined with appropriate training can help your agency minimize the risks and liability associated with the life-critical tasks your agency performs each day.